Quote attribution
Ronald Nyakana, Senior Monitoring Officer, Water Utility Regulation Department, Ministry of Water and Environment, Government of the Republic of Uganda
Quote
Whereas earlier contracts mainly focused on maintaining and expanding services, what makes this contract (with Riva) different is its stronger emphasis on institutional strengthening. It covers areas such as sustainability and long-term performance, operational efficiency and financial viability, regulatory compliance and customer service. It also introduces refined performance targets and clearer accountability mechanisms